To order Products, the User must follow the purchase procedure established on the Website, read and accept these Terms of Use and select "Finish the Order". Project Lobster will then send an email to the User confirming that the Order has been accepted (the “Order Confirmation”). The contract between the User and Project Lobster will be finally formalized once Project Lobster sends the User the Confirmation of the purchase. Only those Products indicated in the Order will be the object of the contract.
Terms and Conditions
Identification data
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data is reflected below:
The physical company that owns the web domain projectlobster.com is Project Lobster SL (hereinafter Project Lobster) with address for these purposes in Barcelona, Gavà Carrer Cubelles 15-7, and email address hello@projectlobster.com.
PROJECT LOBSTER SL with CIF B67222828 is duly registered in the Mercantile Registry of Barcelona, in Volume 46436, Folio 59, Inscription 1 and Page 519933
Object
Project Lobster, responsible for the website www.projectlobster.com, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Information Society and the Electronic Commerce (LSSI-CE), as well as informing all users of the website, regarding the conditions of use of the site.
Any person who accesses this website and uses its services, or provides their data, assumes the role of user, committing to the observance and strict compliance with the provisions contained herein, as well as any other legal provision that may be applicable.
The purpose of this contract is to regulate the provision of the services offered through this website, and specifically, the sale of prescription glasses and sunglasses and frames.
Below is the contractual document that will govern the provision of our services and sale of products, through the website: www.projectlobster.com owned by Project Lobster (hereinafter Project Lobster). The acceptance of this document implies that the user:
You've read, you understand and you're agree with this text.
That he is a person with sufficient capacity to contract.
That it assumes, and accepts, all the obligations set forth herein.
These conditions will have an indefinite validity period and will be applicable to all contracts made through the website www.projectlobster.com, until the publication of a new version.
Purchase of Products
a. How to buy Products
b. Product Availability
All Orders are subject to availability of Products. In the event that, once the Shipping Confirmation has been sent, Project Lobster could not have the requested Product for any reason, it will contact the User as soon as possible informing them of such circumstance. In such event, Project Lobster may:
I. offer the User, without price increase, a product with characteristics and specifications similar to the one initially requested, as long as these are in accordance with the User's needs; me
II. offer the User to cancel the requested Order by reimbursing the amount paid for it, within a period of (14) business days.
c. Refusal to process an Order
Although Project Lobster will do its best to always fulfill all Orders, there may be exceptional circumstances that require it to reject the fulfillment of an Order after having sent the Order Confirmation, for which Project Lobster reserves the right to do so at any time. time, at its sole discretion.
Project Lobster reserves the right to withdraw any Product from the Website at any time and to remove or modify any material or content thereof, not being liable to the User or to any third party for the fact of withdrawing any Product from the Website, regardless of whether said Product has been sold or not, to remove or modify any material or content of the Website.
d. Product Warranty
All Products contained on the Website are original to Project Lobster. All of them have a two (2) year guarantee in accordance with the criteria and conditions described in Royal Legislative Decree, 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
It will be understood that the Products are in accordance with the Conditions of Use provided that they meet all the requirements expressed below:
- Conform to the description made by Project Lobster and possess the qualities of the Product that Project Lobster has presented to the User in the form of a sample or model.
- They are suitable for the uses that are ordinarily destined for the Products of the same type.
- Are suitable for any special use required by the User when made known to Project Lobster, provided that Project Lobster has admitted that the product is suitable for said use.
- Present the usual quality and features of a product of the same type that the User can expect, taking into account the nature of the Product.
In the event that it is proven that the Product does not meet the established specifications, Project Lobster will proceed, when appropriate, to repair, replace, reduce the price or terminate the contract, such procedures being free for the User.
Project Lobster is not responsible for damage to the Products that may result from their misuse, as well as for acts or omissions of the User that do not conform to the specifications of each Product or for damages caused by third parties that are not linked to Project Lobster.
Project Lobster takes the greatest care in the presentation and description of the Products. However, the photographs of the Products are presented for illustrative purposes. To know the precise characteristics of each Product, you must check the corresponding descriptive data that accompanies each Product.
and. Product Delivery
Once the Shipping Confirmation has been sent, the Products will be delivered to the address indicated by the User when placing the Order within approximately one to twenty (1-20) business days from the date of purchase.
Project Lobster does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the shipping company, assigned for such effect, such as the absence of the User or the retention of the Product in Customs.
Delivery times are approximate, although Project Lobster tries to stick to them.
F. Price and payment of the Products
The prices applicable to each Product will be those published on the Website on the date on which the User places the Order. The prices that are indicated, with respect to each of the products or services offered on the site, include the Value Added Tax (VAT) and will be understood in Euros (€). The prices applicable to each service will be those published on the website or those offered in the form of offers and promotions on the website or in banners, commercial communications from the provider, etc... Although Project Lobster tries to ensure that all prices that appear on the Website are correct, errors may occur. In the event that Project Lobster discovers an error in the price of any of the Products that a User has ordered, it will inform you as soon as possible and give you the option of reconfirming the Order at the correct price or canceling it. If Project Lobster is unable to contact the User, the Order will be considered canceled and the User will be fully reimbursed for the amounts paid.
Project Lobster shall not be obligated to supply the User with any Product at the incorrect lower price (even if the Shipping Confirmation has been sent) if the pricing error is obvious and unequivocal and could have been reasonably recognized by the User as an incorrect price. .
Prices may change at any time. However, the possible changes will not affect the Products in respect of which Project Lobster has already sent the Shipment Confirmation.
I. Form of payment
The User may make the payment by means of credit or debit cards Visa, Visa Electron, Mastercard, American Express or through PayPal. To minimize the risk of unauthorized access, the User's credit card data will be encrypted. Whether the payment method is made by credit or debit card or through PayPal, the charge will be made at the time Project Lobster sends the Order Confirmation to the User.
II. Value Added Tax (VAT)
The applicable VAT rate will be the one legally in force at all times depending on the specific product in question.
g. Special information about the purchase of prescription glasses
Project Lobster distributes additional or replacement glasses, it does not perform vision prescriptions. In the event that the client has never worn prescription glasses, we recommend that they first visit an optician-optometrist or ophthalmologist, who will perform the prescription and adaptation of their glasses.
In order for Project Lobster to distribute ophthalmic lenses to the client, with the specifications that their vision specialist has prescribed, the client must understand and accept the following conditions:
Yo. Project Lobster will ship your replacement glasses based on the information the customer has provided to Project Lobster.
ii. Confidence. Project Lobster trusts that the information that the customer provides when placing an order on www.projectlobster.com is correct and complies with the prescription that an eye professional has prescribed, and furthermore, that at some point has been made an adaptation of said prescription, and that it has been well tolerated.
iii. That the prescription provided by your optician-optometrist or ophthalmologist has been prescribed within the last twelve months.
IV. Project Lobster will not be responsible if the client does not fit their prescription glasses to the specifications that the client has previously provided to Project Lobster and that are prescribed by an eye specialist.
v. Project Lobster reserves the right not to provide prescription glasses because the specifications provided are not clinically appropriate.
Returns and Exchanges of products
a) Right of withdrawal
In accordance with the applicable regulations, in the event that the User is contracting as a consumer, he may withdraw from the contract (except in the cases established by law) and freely return or exchange the Products delivered at any time within the period of fifteen ( 14) calendar days from the date of delivery of the same (the "Withdrawal Period"). The aforementioned right of withdrawal will not be valid with respect to those products that have been made in accordance with the specifications made by the buyer or clearly personalized.
Once the pertinent inspection of the returned Product has been carried out to the effect that the requirements established in section c) below are met and in the event that the
User does not decide to make a change, Project Lobster will reimburse the User for the amount of the Product, except for the shipping costs that will be borne by the User as included in the following table:
|
Collection of the product by Project Lobster in Spain and Portugal |
Collection of the product by Project Lobster in the rest of Europe | ||
|
Change |
€5 |
€10 | |
|
Return |
€5 |
€10 |
After the Withdrawal Period, changes or returns of Products will not be accepted. Exchanges will only be accepted for those Products that could have been defective in accordance with the provisions of section b) below.
b) Return or replacement of defective Products
In the event that the User considers that the Product does not conform to the specifications established for said Product, they must contact Project Lobster immediately through an email to the contact address hello@projectlobster.com providing the Product data, as well as reporting the defect it has and if you opt for the return or replacement of an identical Product.
The User may return the Products, in the place where they were delivered, to a courier that Project Lobster will send or return the Product by their own means. Once the pertinent inspection of the returned Product has been carried out, Project Lobster will send, within a reasonable period of time, an email to the User informing them of whether the return or replacement of the Product is appropriate (the “Return or Replacement Decision”). In such case, the return or replacement of the Product will be made as soon as possible and, in any case, within thirty (14) calendar days following the date of sending the Return or Replacement Decision.
In the event that the return is appropriate, Project Lobster will fully reimburse the User for the price of the Product in addition to the shipping costs assumed by the User. If the User has opted for replacement, Project Lobster will bear all shipping costs.
c) Provisions common to returns
The User must meet the following requirements to make use of the right of withdrawal, as well as to be able to make returns and replacements of Products:
i To organize the collection of the Product, the User must previously contact Project Lobster by sending an email to the contact address hello@projectlobster.com;
ii The User may prove the exercise of the right of withdrawal in any way admitted by law, considering in any case validly exercised by returning the Product;
iii The Product must be returned in the same condition as when it was received. Project Lobster will not refund any amount if the Product has suffered any damage, so the User must be careful with the Product while it is in their possession;
iv The return will be made in the same means of payment that the User used to pay for the Product.
Use of the Website
Project Lobster provides access to a multitude of information, services or data (hereinafter "content") on the Internet belonging to Project Lobster to which the user may have access. The user assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In said registry, the user will be responsible for providing truthful and lawful information. The user agrees to make appropriate use of the content and services that Project Lobster offers through its website.
Even having adopted the technical measures available to it, PROJECT LOBSTER is not responsible for or guarantees that access to the Website will be uninterrupted or error-free. Nor is it responsible or guarantees that the content or software that can be accessed through the Website is free of errors or causes damage. In no case, PROJECT LOBSTER will be responsible for losses, damages or losses of any kind that arise from accessing and browsing the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.
PROJECT LOBSTER is not responsible for any damages that may be caused to Users due to improper use of the Website. In particular, it is not responsible in any way for drops, interruptions, failure or defect of telecommunications that may occur while the User browses it.
PROJECT LOBSTER makes every effort to avoid any errors in the content that may appear on the Website.
However, PROJECT LOBSTER does not guarantee, nor is it responsible for the consequences that may arise from errors in the content that may appear on the Website.
Conditions of the website and its acceptance
These Conditions regulate the visit of the website www.projectlobster.com. Visiting the website implies full and unreserved acceptance of each and every one of the Conditions. If you do not agree to the Terms, you will not have the right to visit www.projectlobster.com. The consultation service of this website is also regulated by these Conditions.
The information that appears on the Website is current on the date of its last update. PROJECT LOBSTER is not responsible for the timeliness and suitability of the information contained therein.
The Website may not be altered, changed, modified, or adapted by the User. PROJECT LOBSTER reserves the right to make as many updates, changes and modifications as it deems appropriate, being able to make use of such power at any time and without prior notice.
Access and visit of the website
The provision of the website service by Project Lobster is free of charge, and does not require the user's prior subscription or registration.
Correct visit of the website
You agree to use the website, its contents and the Project Lobster service, in accordance with the law and these Conditions, good customs and public order. In the same way, you agree not to use the website, its contents and the Project Lobster service for illicit purposes or effects, contrary to the content of these Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload or deteriorate the website and/or its contents and/or the Project Lobster service or prevent the normal use or enjoyment of these by other people.
You must refrain from manipulating the identification data of Project Lobster that is offered on the web space www.projectlobster.com.
You must refrain from manipulating the technical devices for the protection of content or information, and in general the configuration of the web space www.projectlobster.com.
Limitation of guarantees and responsibilities
Project Lobster does not control or guarantee the absence of viruses or other elements in the content that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored on your computer system. Project Lobster excludes any responsibility for damages of any nature that may be due to the presence of viruses or the presence of other elements in the content that may cause alterations in your computer system, electronic documents or files of you and in general of the website users.
Even having adopted the technical measures available to it, PROJECT LOBSTER is not responsible for or guarantees that access to the Website will be uninterrupted or error-free. Nor is it responsible or guarantees that the content or software that can be accessed through the Website is free of errors or causes damage. In no case, PROJECT LOBSTER will be responsible for losses, damages or losses of any kind that arise from accessing and browsing the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.
PROJECT LOBSTER is not responsible for any damages that may be caused to Users due to improper use of the Website. In particular, it is not responsible in any way for drops, interruptions, failure or defect of telecommunications that may occur while the User browses it.
Copyright, intellectual and industrial property
All the contents of the website www.projectlobster.com and the Project Lobster service are the exclusive and worldwide property of Project Lobster, including, without limitation, graphic design, logos, images, texts, trademarks and other distinctive signs, in any of the languages of programming used or usable, as well as all the software for the operation and development of the website. The reproduction, distribution, communication to the public, assignment and any other act or form of exploitation that has not been expressly authorized by the owner of the exploitation rights is prohibited.
All marks appearing on the www.projectlobster.com website are trademarks and registered trademarks of Project Lobster.
technical liaison devices
The website often makes available to the user technical link devices (links, banners or buttons), directories and search tools that allow users to access websites owned and/or managed by third parties. Project Lobster does not offer or market, by itself or through third parties, the services available on the linked sites, nor does it control, exercise surveillance or approve the products, services, content, information, data, files, and any other class of material on those sites. linked.
Accordingly, Project Lobster disclaims any responsibility for information found outside of this website and not managed by Project Lobster. The function of the links that appear is exclusively to inform the user about the existence of other sources of information on the subject on the Internet, where you can expand the data offered on this website. These links do not imply a suggestion, invitation or recommendation to visit the places of destination, and therefore, Project Lobster will not be responsible for the results obtained through said hypertext links.
Law and Jurisdiction
These Conditions, as well as any relationship between you and Project Lobster, will be governed by Spanish law.
For any dispute between you and Project Lobster arising from the existence or content of these Conditions or from your visit to the website, both parties, expressly waiving any other jurisdiction that may correspond to them, submit to the jurisdiction and exclusive competence of from the country.
Temporary offers and promotions
This section explains the terms and conditions of the different offers that Project Lobster makes during the year.
Black Friday 2020:
Offer dates: from November 23, 2020 to December 6, 2020, hereinafter "offer dates"
Place where the offer applies: at Project Lobster opticians of:
- Barcelona, with address Carrer Antic de Sant Joan 4, 08003.
- Valencia, with address Calle Sorní 28, 46004.
- Barcelona, with address Carrer Verdi 27, 08012
This offer also applies to online purchases made at projectlobster.com during the offer dates .
Explanation of the offer: With the purchase of new Project Lobster brand glasses during the “offer dates”: Project Lobster offers to put the same range of lenses with the same prescription in a frame that the customer brings to the optician in a period from the day of purchase, up to 30 calendar days after that day.
The offer then is 2 pairs of glasses: one from the Project Lobster brand (hereinafter: “Pair PL”), and others brought by the client (hereinafter: “Pair Client”).
Offer conditions:
- Project Lobster, through any member of its store or customer service team, reserves the right to not accept any customer mounting for the "Customer Pair", as long as: it does not meet our quality specifications, its mounting involves a risk of the frame being damaged during the lens mounting process, or putting the same range of lenses in the customer's frame is not possible.
Project Lobster has no obligation to justify its right of admission of the "Pair Client" mount to the client. - In the event that Project Lobster accepts a frame from the "Client Pair", but breaks or damages the frame during the assembly process: Project Lobster agrees to offer the client one (and only one) eyeglass frame from the Project Lobster brand, which are available in the establishment at that time, with the same range of lenses and prescription that were to be applied to the "Customer Pair" frame free of charge , as the only form of compensation for the breakage of the "Customer Pair ". The delivery time of the new Project Lobster frame with the lenses mounted can be up to 3 weeks. In no case Project Lobster undertakes to deliver to the client a frame of another brand that is not "Project Lobster", nor does it commit to the disbursement of any monetary amount as compensation for the broken frame. The customer is still entitled to a refund of the amount of the order, following Project Lobster's usual return conditions. But not to any monetary compensation for the "Customer Pair" broken or damaged.
- The delivery times for the return of the "Client Pair" frame, together with their new lenses, can vary up to 1 month depending on the difficulty of assembling the frame and problems with the supplier.
- Project Lobster offers the same return policy as stated in the terms and conditions for “Pair PL” glasses. Project Lobster is NOT responsible for: spare parts, guarantees, returns... that correspond to the frame of the "Client Pair". Only with your new glasses, as long as they were provided by Project Lobster.
- Regarding the return of an order that is benefiting from the "Black Friday 2020" offer: if the customer requests a refund of their money within a period of 30 days from the purchase of the promotion: they must return BOTH pairs of glasses, in the place where the offer is applicable, if you want to receive the amount you paid back. Project Lobster will remain permanently with the “PL Pair”, and with the glasses (provided by Project Lobster) of the “Client Pair”. Project Lobster undertakes to return to the customer the frame of the "Client Pair", since it is his property, but the return may not be applicable if Project Lobster does not recover, in a correct state and similar to when they were delivered, the ophthalmic lenses that were mounted on the "Client Pair".
- Project Lobster reserves the right to request an extra €25 for the concept of "external assembly" when it is necessary to send the "Client Pair" to a workshop external to Project Lobster to mount the ophthalmic lenses that are part of the offer. Some types of frames that may need this extra are, but are not limited to: rim frames, frames that require drilling in the lenses, frames that require a special bevel not provided by Project Lobster, among many others. If the customer does not agree to such charge: Project Lobster reserves the right to deny such mount as the "Customer Pair" of the offer. The client will thus be able to offer us another mount as "Pair Client". If the customer does not want to offer another frame, Project Lobster will exercise its right to deny the offer to the customer: by selling the product that the customer has ordered without the "Black Friday 2020" offer, or, if the order has already been placed, proceeding to the return of the order according to the express request of the client.
- In the event that the Project Lobster store staff, during the delivery of the "Client Pair" concludes that said mount presents a high risk of breakage during the assembly process: the store staff reserves the right to request a written authorization to the client (found here ). Said authorization expresses that the client is aware of the staff's recommendation NOT to proceed with the assembly of said mount, but that the client wants to proceed anyway. The customer is then aware that he waives any type of compensation for the breakage of his mount during assembly. And that the workshop and store personnel reserve the right NOT to mount the new lenses on the "Client Pair" if they believe that the mount is likely to break in the process. In that case: the "Customer Pair" would be delivered to the customer along with the two lenses, unmounted, so that the customer can take them to the establishment of their choice to mount them. Even if the customer signs said document, he maintains his right to request the return of the order, as long as he complies with the typical return conditions of Project Lobster and the "Black Friday 2020" promo.
Black Friday 2019:
Offer dates: from November 25, 2019 to November 30, 2019
Place where the offer applies: at Project Lobster opticians of:
- Barcelona, with address Carrer Antic de Sant Joan 4, 08003.
- Valencia, with address Calle Sorní 28, 46004.
This offer does NOT apply with online purchases.
Explanation of the offer: With the purchase of new Project Lobster brand glasses during the “offer dates”: Project Lobster offers to put the same range of lenses with the same prescription in a frame that the customer brings to the optician in a period from the day of purchase, up to 14 calendar days after that day.
The offer then is 2 pairs of glasses: one from the Project Lobster brand (hereinafter: “Pair PL”), and others brought by the client (hereinafter: “Pair Client”).
Offer conditions:
- Project Lobster reserves the right to not accept any customer mount for the “Client Pair”, as long as: it does not meet our quality specifications, its mounting carries a risk of the mount being damaged during the mounting process of the lenses, or putting the same range of lenses on the customer's frame is not possible.
Project Lobster has no obligation to justify its right of admission of the "Pair Client" mount to the client. - In the event that Project Lobster accepts a "Customer Pair" frame, but breaks or damages the frame during the mounting process: Project Lobster agrees to provide the customer with a Project Lobster branded eyeglass frame, which are available in the establishment at that time, with the same range and graduation of lenses that were to be applied to the "Client Pair" frame free of charge, as the only form of compensation for the breakage of the "Client Pair". The delivery time of the new Project Lobster frame with the lenses mounted can be up to 3 weeks. In no case Project Lobster undertakes to deliver to the client a frame of another brand that is not "Project Lobster", nor does it commit to the disbursement of any monetary amount as compensation for the broken frame. The customer is still entitled to a refund of the amount of the order, following Project Lobster's usual return conditions. But not to any monetary compensation for the broken "Client Pair".
- The delivery times for the return of the "Client Pair" frame, together with their new lenses, can vary up to 1 month depending on the difficulty of assembling the frame and problems with the supplier.
- Project Lobster offers the same return policy as stated in the terms and conditions for “Pair PL” glasses. Project Lobster is NOT responsible for: spare parts, guarantees, returns... that correspond to the frame of the "Client Pair". Only with your new glasses, as long as they were provided by Project Lobster.
- Regarding the return of an order that benefits from the "Black Friday 2019" offer: if the customer requests a refund of their money within a period of 30 days from the purchase of the promotion: they must return BOTH pairs of glasses, in the place where the offer is applicable, if you want to receive the amount you paid back. Project Lobster will remain permanently with the “PL Pair”, and with the glasses (provided by Project Lobster) of the “Client Pair”. Project Lobster undertakes to return to the customer the frame of the "Client Pair", since it is his property, but the return may not be applicable if Project Lobster does not recover, in a correct state and similar to when they were delivered, the ophthalmic lenses that were mounted on the "Client Pair".
- Project Lobster reserves the right to request an extra €25 for the concept of "external assembly" when it is necessary to send the "Client Pair" to a workshop external to Project Lobster to mount the ophthalmic lenses that are part of the offer. Some types of frames that may need this extra are, but are not limited to: rim frames, frames that require drilling in the lenses, frames that require a special bevel not provided by Project Lobster, among many others. If the customer does not agree to such charge: Project Lobster reserves the right to deny such mount as the "Customer Pair" of the offer. The client will thus be able to offer us another mount as "Pair Client". If the customer does not want to offer another frame, Project Lobster will exercise its right to deny the offer to the customer: by selling the product that the customer has requested without the "Black Friday 2019" offer, or, if the order has already been placed, proceeding to the return of the order according to the express request of the client.
- In the event that the Project Lobster store staff, during the delivery of the "Client Pair" concludes that said mount presents a high risk of breakage during the assembly process: the store staff reserves the right to request a written authorization to the client (found here ). Said authorization expresses that the client is aware of the staff's recommendation NOT to proceed with the assembly of said mount, but that the client wants to proceed anyway. The customer is then aware that he waives any type of compensation for the breakage of his mount during assembly. And that the workshop and store personnel reserve the right NOT to mount the new lenses on the "Client Pair" if they believe that the mount is likely to break in the process. In that case: the "Customer Pair" would be delivered to the customer along with the two lenses, unmounted, so that the customer can take them to the establishment of their choice to mount them. Even if the customer signs said document, he maintains his right to request a return of the order, as long as he complies with the typical return conditions of Project Lobster and the "Black Friday 2019" promo.
Black Friday 2018:
Offer dates: from November 16, 2018 to November 24, 2018
Place where the offer applies: at the Project Lobster store in Barcelona, with address Carrer Antic de Sant Joan 4, 08003 Barcelona.
This offer does NOT apply with online purchases.
Explanation of the offer: With the purchase of new Project Lobster brand glasses during the "offer dates": Project Lobster offers to put the same range of lenses with the same prescription in a frame that the client brings to the optician the same day of purchase.
The offer then is 2 pairs of glasses: one from the Project Lobster brand (hereinafter: “Pair PL”, and others brought by the client (hereinafter: “Pair Client”).
Offer conditions:
- Project Lobster reserves the right to not accept any customer mount for the “Client Pair”, as long as: it does not meet our quality specifications, its mounting carries a risk of the mount being damaged, or putting the same range of crystals on the customer's frame is not possible.
Project Lobster is under no obligation to justify its right of admission to the client. - The delivery times for the return of the "Client Pair" frame, together with their new lenses, can vary up to 1 month depending on the difficulty of assembling the frame and problems with the supplier.
- Project Lobster offers the same return policy as stated in the terms and conditions for “Pair PL” glasses. Project Lobster is NOT responsible for: spare parts, guarantees, returns... that correspond to the frame of the "Client Pair".
- Regarding the return: if the customer requests a refund of his money within a period of 30 days from the purchase of the promotion: he must return BOTH pairs of glasses, in the place where the offer is applicable, if he wants receive the amount you paid back. Project Lobster will remain permanently with the “PL Pair”, and with the glasses (provided by Project Lobster) of the “Client Pair”. Project Lobster undertakes to return the frame of the “Client Pair” to the customer, but the return may not be applicable if Project Lobster does not recover the ophthalmic lenses in a correct state similar to when they were delivered.
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