After nine years as an independent brand, PJ.LOBSTER™ is entering a new chapter as part of Ace & Tate. This transition allows us to continue offering you the best of both worlds: combined expertise and innovative design, united by a shared vision and an even more complete approach to personalised eye care. Learn more.

During the transition, our online store will remain open, so you can continue shopping a selection of our non-prescription sunglasses.

Discounted products cannot be returned or exchanged.

Yes. You can purchase prescription glasses and contact lenses at any of our Ace & Tate stores, where you can also book a free eye test and enjoy the same personalised eye care you've always known.

All pending orders are being processed as planned and will be delivered as usual. If you'd like to check the status of your order, please get in touch with our Customer Care team.

Delivery within Spain takes 2–5 business days (delivery to the Balearic and Canary Islands may take longer). For the rest of Europe, the estimated delivery time is 5–7 business days via UPS.

Please note that these delivery times are estimates and may vary during promotional periods or due to exceptional circumstances.

If you'd like to check the status of your order, please contact us through our official customer support channels.

Yes. Your glasses are still covered by warranty in cases of manufacturing defects. If you need any assistance with your glasses, you can visit any of our stores or get in touch with our Customer Care team.

From the day you receive your glasses, you have 14 days to return or exchange them, provided they are in perfect condition. Please note that prescription lenses cannot be returned; exchanges are only accepted in cases of adaptation issues.

Our returns process is as follows:

For purchases made in one of our stores, returns must be made at the same store where the purchase was completed. Refunds will be processed in-store using the original payment method.

For purchases made through our website, returns are subject to a €15 return fee.

Discounted products cannot be returned or exchanged.

If you have any questions about an order, please contact our Customer Care team.

We have stores in Barcelona, Madrid and Valencia, all of which now operate under the Ace & Tate brand. You'll find refreshed spaces and new collections, while keeping what matters most: the same team and the same personalised service you already know.

Find your nearest store here.

Yes. You can book a free eye test at any of our stores. Simply book an appointment or contact your nearest store directly.

Absolutely. Your prescription remains valid. If you've previously purchased from PJ.LOBSTER, we'll already have your prescription on file, so you can continue using it at any of our stores as usual.

If you had referral credit available through the PJ.LOBSTER referral programme, you'll receive an email containing your discount code(s). As part of the transition to Ace & Tate, we've converted your available balance into €50 vouchers, so you can continue enjoying your benefits in this new chapter.

Please note:

• Each voucher is valid for one-time use only.
• Only one voucher can be used per purchase.
• Vouchers are valid exclusively in Ace & Tate stores.
• A minimum purchase amount may apply.
• Vouchers cannot be combined with other promotions.
  

Your voucher(s) will be valid until 31 December 2026.

If you need any further assistance, please contact our Customer Care team.

If you have any other questions, you can get in touch with us via WhatsApp or by email at hello@aceandtate.com.