You can find everything related to your order by accessing your PJ.Lobster™ account through this link.

Our shipments have a cost that varies according to the destination. In Spain, we ship through Correos. For other destinations, we work with DHL.

Shipments to the Balearic Islands have a supplement of 5 €, and shipments to the Canary Islands, a supplement of 10 €.

Manufacturing time depends on the prescription of the lenses:

• Non-prescription glasses: 5 to 7 business days.
• Prescription glasses: 7 to 10 business days.
• Varifocal glasses or special cases: 7 to 15 business days.

Shipping time takes from 24h to 48h hours (business days) in Spain (it is longer to the Balearic and Canary Islands). In Europe, from 24h to 72h (business days) with UPS Express and from 3 to 4 business days with UPS Standard.

The legal warranty in Spain is 3 years for manufacturing defects (applies to orders from 2022 onwards). For orders before 2022, the warranty for manufacturing defects applies up to 2 years after purchase.

On the other hand, our warranty is an additional service that we offer to all customers and covers up to 2 years after purchase. It applies to all cases, including breakages or any other reason. The guarantee includes a 10% discount on the price of the repair or replacement of the glasses (in case the repair is not possible).

All our glasses also include a free DeepClean® service for the first 2 years after the purchase. With this service, we will carry out a complete cleaning if necessary.

From the moment you receive your glasses, you have 14 days to return or exchange them if they are in perfect condition. We do not accept returns on prescription lenses; we only accept exchanges in cases of poor fit.

The return process is as follows:

For purchases made at our opticians, the refund will be processed at the optician's office where the purchase was made. Refunds will also be processed at our locations and through the same purchase method.

For purchases made through our website, returns cost €15.

Discounted products cannot be returned or exchanged. In the event of a lens failure, the lens exchange period is 30 days for single-vision lenses and 60 days for progressive lenses.

We use organic lenses manufactured in our laboratory with an index of 1.5 to 1.74 depending on the prescription. We include an anti-reflective, anti-scratch and super water-repellent treatment in all our lenses, free of charge.

For high-index prescriptions we recommend our premium Neo PRO® lenses, manufactured with technology to provide an absolute level of sharpness.

Our Clear 1.6 prescription lenses (one reduction) are included in the price of 150€.

If the prescription exceeds +/-3.5 diopters, we recommend the reduced thickness lenses (Clear 1.67), with an additional cost of 40€.

Our Bluesafe® treatment allows you to achieve the ideal balance of eye protection against the harmful part of sunlight and screen light.

It is completely transparent and aesthetically perfect, without blue reflections. For users who have a certain exposure to digital screens, they detect improvements in terms of tiredness and visual fatigue in their daily lives. They have an additional cost of 50€.

We offer free adjustments for life. You can schedule an appointment through this link.

All our glasses also include a free DeepClean® service for the first 2 years after the purchase. With this service, we will carry out a complete cleaning if necessary.

You can adjust your sunglasses with dark colored lenses (gray, green or brown). They have an additional cost of 20€.

Prescription sunglasses with other colors (blue, yellow or black) are made with custom handmade laboratory tints. They have an additional cost of 100€.

Polarized lenses reduce glare caused by horizontal light, making them ideal for driving, water sports and skiing, among other activities. The colors look more vivid and the vision is sharper. They have an additional cost of 50€.

Our Photocromatic® lenses are photosensitive lenses that darken upon direct contact with sunlight. They have an additional price of 100€.

Varifocal lenses provide near, intermediate and long-distance correction in a single lens. They provide a wide field of view with minimal aberrations.

To offer the best experience, it is important that our optical team conducts a complete eye exam to ensure that your new lenses adapt to your visual needs.

You can book an appointment through the following link.

We currently have three ranges of progressive lenses:

• Vimax® 1.5/1: These lenses are for users with demand for near or intermediate distances. The price is 400€, frame and lenses included.
• Fitusr® 1.6/1.67: These lenses are for users with high demand for near and intermediate distances. The price is 600€, frame and lenses included.
• Fitfrm® 1.74: These lenses are for users with high demand for near and intermediate distances and an addition greater than 2.5. The price is 700€, frame and lenses included.

Occupational lenses: These lenses are for users with high demand for near and intermediate distances for a long time. The price is 300€, frame and lenses included.

The adaptation period to varifocal lenses is 60 days to make any changes to the prescription.

Occupational lenses are designed for near and intermediate distances.

To offer the best experience, it is important that our optical team conducts a complete eye exam to ensure that your new lenses adapt to your visual needs.

You can book an appointment through the following link.

To find out the prescription of your contact lenses, it will be necessary to schedule two appointments:

• For the first appointment, our optical team will offer you free trial contact lenses. You will have approximately two hours with the contact lenses in to detect whether you adapt to them or not.
• In the second appointment, our optical team will give a detailed explanation of how to use them.

To schedule both appointments you can access the following link.

Once the purchase is made, you will need to send us your prescription by email to hello@projectlobster.com. If you do not have your prescription, you can schedule an appointment at any of our optical stores through the following link.

For high-index prescriptions we recommend our premium Neo PRO® lenses, manufactured with Freeform technology to provide an absolute level of sharpness.

To offer the best experience, it is important that our optical team conducts an eye exam to ensure that your new lenses adapt to your visual needs. You can book an appointment through the following link.

You can come to any of our optical stores to perform a complete visual eye exam. You can schedule an appointment through this link.

You can also request a visual examination from the ophthalmologist of your choice. In that case, remember to request as well your interpupillary distance.

Your eyes need several days to adjust to a new prescription. The best way to start using new glasses is when you wake up, with your eyes completely rested. In the case of varifocal lenses, it can take up to a week for the eye to adapt.

In case you don't adapt to the lenses, the period to change lenses is 30 days for single vision lenses and 60 days for varifocal lenses.

We currently have a PJ.LOBSTER store in Barcelona, located at 331 Consell de Cent (Eixample).

We conduct eye exams to find out your prescription and help you understand your visual health. You can book an appointment through the following link.

The price of a complete eye exam is 40€. However, we offer them free of charge with the purchase of our glasses.

The gift card is exchangeable for all our products. You can buy it through our website and we will send you an email with the code, as well as the physical card within a period of about 3 business days. You can also buy it in any of our optical stores.

You can do it in any of our optical stores by presenting the code that you will receive by mail.

You can text us via email at hello@projectlobster.com.