In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following data is reflected below:

The physical company that owns the projectlobster.com web domain is Project Lobster SL (hereinafter Project Lobster) with address for these purposes in Barcelona, ​​Gavà Carrer Cubelles 15-7, and email hello@projectlobster.com.

PROJECT LOBSTER SL with CIF B67222828 is duly registered in the Mercantile Registry of Barcelona, ​​in Volume 46436, Folio 59, Inscription 1 and Sheet 519933.

Project Lobster, responsible for the website www.projectlobster.com, makes this document available to users, with which it intends to comply with the obligations established in Law 34/2002, on Information Society Services and the Electronic Commerce (LSSI-CE), as well as informing all users of the website regarding the conditions of use of the site.

Any person who accesses this website and uses its services, or provides their data, assumes the role of user, committing to strict observance and compliance with the provisions contained herein, as well as any other legal provision that may be applicable.

The purpose of this contract is to regulate the provision of services offered through this website, and specifically, the sale of prescription glasses, sunglasses and frames.

Below is the contractual document that will govern the provision of our services and sale of products, through the website: www.projectlobster.com, property of Project Lobster (hereinafter Project Lobster). Acceptance of this document means that the user:

You have read, understand and understand what is stated here: (1) That you are a person with sufficient capacity to contract, (2) that you assume, and accept, all the obligations set forth herein. These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website www.projectlobster.com, until the publication of a new version.

To place orders for Products, the User must follow the purchase procedure established on the Website, read and accept these Conditions of Use and select “Finalize the Order”. Project Lobster will then send an email to the User confirming that the Order has been accepted (the “Order Confirmation”). The contract between the User and Project Lobster will be finally formalized once Project Lobster sends the Purchase Confirmation to the User. Only those Products indicated in the Order will be the subject of the contract.

All Orders are subject to availability of the Products. In the event that, once the Shipping Confirmation has been sent, Project Lobster cannot have the requested Product for any reason, it will contact the User as soon as possible informing them of such circumstance. In such case, Project Lobster may: I. offer the User, without a price increase, a product with characteristics and specifications similar to those initially requested, as long as these are in line with the User's needs; and/or II. offer the User to cancel the requested Order by refunding the amount paid for it, within a period of (14) business days.

Although Project Lobster will do its best to always process all Orders, there may be exceptional circumstances that require it to refuse to process an Order after the Order Confirmation has been sent, and Project Lobster reserves the right to do so at any time. moment, at its sole discretion.
Project Lobster reserves the right to withdraw any Product from the Website at any time and to remove or modify any material or content thereof, and is not responsible to the User or any third party for removing any Product from the Website. regardless of whether said Product has been sold or not, to remove or modify any material or content on the Website.

All Products contained on the Website are original to Project Lobster. All of them have a two (2) year guarantee in accordance with the criteria and conditions described in the Royal Legislative Decree, 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

It will be understood that the Products comply with the Conditions of Use as long as they comply with all the requirements expressed below:

1. They conform to the description made by Project Lobster and possess the qualities of the Product that Project Lobster has presented to the User in the form of a sample or model.
2. Are suitable for the uses ordinarily intended for Products of the same type.
3. Are suitable for any special use required by the User when it has been brought to the attention of Project Lobster, provided that Project Lobster has admitted that the product is suitable for such use.
4. They present the usual quality and performance of a product of the same type that the User can expect, taking into account the nature of the Product.

In the event that it is proven that the Product does not conform to the established specifications, Project Lobster will proceed, when appropriate, to repair, replace, reduce the price or terminate the contract, such actions being free of charge for the User.

Project Lobster is not responsible for damage to the Products that may result from their misuse, as well as for acts or omissions of the User that do not conform to the specifications of each Product or for damage caused by third parties who are not linked to Project Lobster.

Project Lobster takes the greatest care in the presentation and description of the Products. However, photographs of the Products are presented for illustrative purposes. To know the precise characteristics of each Product you must check the corresponding descriptive data accompanying each Product.

Once the Shipping Confirmation is sent, the Products will be delivered to the address indicated by the User when placing the Order within approximately one to twenty (1-20) business days from the day of purchase.

Project Lobster does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for such purpose. effect, such as the absence of the User or the retention of the Product in Customs.

Delivery times are approximate, although Project Lobster tries to accommodate them.

The prices applicable to each Product will be those published on the Website on the date on which the User places the Order. The prices indicated, with respect to each of the products or services offered on the site, include Value Added Tax (VAT) and will be understood in Euros (€). The prices applicable to each service will be those published on the website or those offered in the form of offers and promotions on the website or in banners, commercial communications from the provider, etc... Although Project Lobster tries to ensure that all Prices listed on the Website are correct, errors may occur. In the event that Project Lobster discovers an error in the price of any of the Products that a User has requested, it will inform you as soon as possible and will give you the option of reconfirming the Order at the correct price or canceling it. If Project Lobster is unable to contact the User, the Order will be considered canceled and the User will be fully refunded any amounts paid.

Project Lobster will not be obliged to supply the User with any Product at the incorrect lower price (even if the Shipping Confirmation has been sent) if the error in the price is obvious and unmistakable and could have reasonably been recognized by the User as the incorrect price. .

Prices may change at any time. However, any changes will not affect Products for which Project Lobster has already sent the Shipping Confirmation.

I. Payment method

The User may make payment using Visa, Visa Electron, Mastercard, American Express credit or debit cards or through PayPal. To minimize the risk of unauthorized access, the User's credit card details will be encrypted. Whether the payment method is made by credit or debit card or through PayPal, the charge will be made at the time Project Lobster sends the Order Confirmation to the User.

II. Value Added Tax (VAT)

The applicable VAT rate will be the one legally in force at all times depending on the specific product in question.

Project Lobster distributes additional or replacement glasses, it does not perform vision prescriptions. If the client has never used prescription glasses, we recommend that they first visit an optician-optometrist or ophthalmologist, who will carry out the prescription and adaptation of their glasses.

In order for Project Lobster to distribute ophthalmic lenses to the customer, with the specifications prescribed by their vision specialist, the customer must understand and accept the following conditions:

I. Project Lobster will ship your replacement glasses based on the information the customer has provided to Project Lobster.

II. Trust. Project Lobster trusts that the information that the customer provides when placing an order on www.projectlobster.com is correct and complies with the prescription that an eye care professional has prescribed, and furthermore, that at some point it has been performed an adaptation of said prescription, and that it has been well tolerated.

III. That the prescription provided by your optician-optometrist or ophthalmologist has been prescribed within the last twelve months.

IV. Project Lobster will not be responsible if the customer does not fit his or her prescription glasses to the specifications that the customer has previously provided to Project Lobster and that are prescribed by a vision specialist.

V. Project Lobster reserves the right not to provide prescription glasses because the specifications provided are not clinically appropriate.

In accordance with the applicable regulations, in the event that the User is contracting as a consumer, they may withdraw from the contract (except in the cases established by law) and freely return or exchange the Products delivered at any time within the period of fifteen ( 14) calendar days from the date of delivery (the “Withdrawal Period”). The aforementioned right of withdrawal will not be valid with respect to those products that have been made in accordance with the specifications made by the buyer or clearly personalized.

Once the relevant inspection of the returned Product has been carried out to ensure that the requirements established in section c) below are met and in the event that the

User does not decide to make an exchange, Project Lobster will refund the User the amount of the Product, except for the shipping costs that will be borne by the User as included below: The collection of the product by Project Lobster in Spain and Portugal will have a price €5 and collection of the product by Project Lobster in the rest of Europe will cost €10.

After the Withdrawal Period has passed, no changes or returns of Products will be accepted. Exchanges will only be accepted for those Products that may have been defective in accordance with the provisions of section b) below.

In the event that the User considers that the Product does not conform to the specifications established for said Product, they must contact Project Lobster immediately via email to the contact address hello@projectlobster.com providing the Product data, as well as informing you of the defect it has and whether you choose to return it or replace it with an identical Product.

The User may return the Products, at the place where they were delivered, to a courier that Project Lobster will send or return the Product by their own means. Once the relevant inspection of the returned Product has been carried out, Project Lobster will send, within a reasonable period of time, an email to the User informing them of whether the Product should be returned or replaced (the “Return or Replacement Decision”). In such case, the return or replacement of the Product will be made as soon as possible and, in any case, within thirty (14) calendar days following the date of sending the Return or Replacement Decision.

In the event that the return is appropriate, Project Lobster will fully reimburse the User for the price of the Product in addition to the shipping costs assumed by the User. If the User has opted for replacement, Project Lobster will bear all shipping costs.

The User must meet the following requirements to make use of the right of withdrawal, as well as to be able to make returns and replacements of Products:

I. To organize the collection of the Product, the User must first contact Project Lobster by sending an email to the contact address hello@projectlobster.com;

II. The User may prove the exercise of the right of withdrawal in any manner permitted by law, being considered in any case validly exercised by returning the Product;

III. The Product must be returned in the same condition as it was received. Project Lobster will not refund any amount if the Product has suffered any damage, so the User must be careful with the Product while it is in their possession;

iv The return will be made in the same payment method that the User used to pay for the Product.

Project Lobster provides access to a multitude of information, services or data (hereinafter “the contents”) on the Internet belonging to Project Lobster to which the user may have access. The user assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In said registration, the user will be responsible for providing truthful and lawful information. The user agrees to make appropriate use of the content and services that Project Lobster offers through its website.

Even having adopted the technical measures at its disposal, PROJECT LOBSTER is not responsible nor does it guarantee that access to the Website will be uninterrupted or error-free. Nor is it responsible or guaranteed that the content or software that can be accessed through the Website is free of error or causes damage. In no case will PROJECT LOBSTER be responsible for losses, damages or losses of any kind that arise from accessing and browsing the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.

PROJECT LOBSTER is not responsible for any damage that may be caused to Users due to improper use of the Website. In particular, it is not responsible in any way for any falls, interruptions, lack or defect in telecommunications that may occur while the User is browsing it.

PROJECT LOBSTER makes every effort to avoid any errors in the content that may appear on the Website. However, PROJECT LOBSTER does not guarantee, nor is it responsible for the consequences that may arise from errors in the content that may appear on the Website.

These Conditions regulate the visit of the website www.projectlobster.com. Visiting the website implies full and unreserved acceptance of each and every one of the Conditions. If you do not agree to the Conditions, you will not have the right to visit the site www.projectlobster.com. The consultation service on this website is also regulated by these Conditions.

The information that appears on the Website is current on the date of its last update. PROJECT LOBSTER is not responsible for the timeliness and suitability of the information contained therein.

The Website may not be altered, changed, modified, or adapted by the User. PROJECT LOBSTER reserves the right to make any updates, changes and modifications it deems appropriate, and may use such power at any time and without prior notice.

The provision of the website service by Project Lobster is free of charge, and does not require prior subscription or registration from the user.

You agree to use the website, its contents and the Project Lobster service, in accordance with the law and these Conditions, good customs and public order. In the same way, you agree not to use the website, its contents and the Project Lobster service for illegal purposes or effects, contrary to the content of these Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload or deteriorate the website and/or its contents and/or the Project Lobster service or prevent the normal use or enjoyment of these by other people.

You must refrain from manipulating Project Lobster's identifying data offered on the website www.projectlobster.com.

You must refrain from manipulating the technical devices for the protection of content or information, and in general the configuration of the web space www.projectlobster.com.

Project Lobster does not control or guarantee the absence of viruses or other elements in the content that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored on your computer system. Project Lobster excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other elements in the content that may cause alterations in your computer system, electronic documents or files of you and in general of the website users.

Even having adopted the technical measures at its disposal, PROJECT LOBSTER is not responsible nor does it guarantee that access to the Website is uninterrupted or error-free. Nor is it responsible or guaranteed that the content or software that can be accessed through the Website is free of error or causes damage. In no case will PROJECT LOBSTER be responsible for losses, damages or losses of any kind that arise from accessing and browsing the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.

PROJECT LOBSTER is not responsible for any damage that may be caused to Users due to improper use of the Website. In particular, it is not responsible in any way for any falls, interruptions, lack or defect in telecommunications that may occur while the User is browsing it.

Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.

All contents of the website www.projectlobster.com and the Project Lobster service are the exclusive and worldwide property of Project Lobster, including without limitation, graphic design, logos, images, texts, brands and other distinctive signs, in any language. of programming used or usable, as well as all the software for the operation and development of the website. Reproduction, distribution, communication to the public, transfer and any other act or form of exploitation that has not been expressly authorized by the owner of the exploitation rights is prohibited.

All trademarks appearing on the website www.projectlobster.com are registered trademarks and property of Project Lobster.

The website often makes technical link devices (links, banners or buttons), directories and search tools available to the user that allow users to access websites owned and/or managed by third parties. Project Lobster does not offer or market, by itself or through third parties, the services available on the linked sites, nor does it control, monitor or approve the products, services, content, information, data, files, and any other type of material on those sites. linked.

Therefore, Project Lobster disclaims any responsibility for information located outside this website and not managed by Project Lobster. The function of the links that appear is exclusively to inform the user about the existence of other sources of information on the subject on the Internet, where they can expand the data offered on this website. These links do not represent a suggestion, invitation or recommendation to visit the destination places, and therefore, Project Lobster will not be responsible for the results obtained through said hypertextual links.

These Conditions, as well as any relationship between you and Project Lobster, will be governed by Spanish law.

For any dispute between you and Project Lobster arising from the existence or content of these Conditions or your visit to the website, both parties, expressly waiving any other jurisdiction that may apply to them, submit to the exclusive jurisdiction and competence of from the country.